Refund Policy

Refund Policy

SM Dsign for Graphic Design and Web Development is always try to help customers as much as possible, and has therefore a considerate cancellation policy. We as a service provider ,We provide technical service. SM Dsign provide product which was in form of source code which was once deployed payment was not refundable.

SM Dsign respects a decision made by a customer to work with a different service provider in that case if our product or service not started or customer didn’t get product via any medium then customer ask for refund within 24 hours.

Cancellation Policy

All cancellation requests must be submitted to SM Dsign. You may submit your cancellation requests by e-mail. Your request will not be considered valid unless and until you receive confirmation from Inlogix Infoway.

  • We take minimum 1 weeks to process the cancellation request.
  • Once Product is released for delivery, cannot be canceled.
  • In event of cancellation of project mutually decided between you & SM Dsign , you have to pay for efforts invested in project up to date of cancellation.
  • Source Code, Design or any other material related to project will not be delivered if payment is not settled by you.

    Delivery Policy

    We are in service business and doesn't have tangible item to deliver. So there is no chance of missing or misplacement of any item. Our deliverables are in form of designs file, software code & compiled application. These deliverable are delivered to you in form of electronic files using our collaboration tool or email.

    Thereafter you have to save a copy of delivered electronic files on your server or on any storage media. Up-to 30 days from delivery date SM Dsign can re-deliver the electronic files to you, thereafter SM Dsign doesn't owe the responsibility.